GENERAL QUESTIONS
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| What can I do on this website? |
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After you have successfully logged on, you will be transferred to the Home
page presenting the four main functions:
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FILE SEND - to send files that you have created,
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FILE DOWNLOAD - to
download files prepared by the fund,
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DATA ENTRY - to complete files online (including contribution returns), and
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FILE STATUS - to review details of files you have recently submitted through
the website.
Simply select one of the navigation links (on the Home page or in the top
navigation) to go to the section of your choice.
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| How do I find my way around the site? |
Site navigation links are displayed at the top of the
page. In addition the Home page has links as well as a brief description of
each of the various sections of the site.
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| I forgot my password to logon. What do I
do now? |
Call the Administrator on
1300 142 708 or click on the Contact Us link above and
they will arrange to reset your password.
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FILE SEND
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| What is File Send? |
The File
Send function is designed to allow users to submit
files they have prepared in accordance with the funds requirements.
During the File Send process you simply attach your file and submit.
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| Do I have to fill in all the details in
the form? |
The forms have been designed to highlight which fields are
mandatory. If all mandatory fields are completed the form can be submitted. We
need this information to identify the file you will send. We use some
information (eg. number of records) to check if the file was transferred
successfully.
Non-mandatory fields are optional.
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| What kind of file do I have to send? |
Only files with the following extensions can be sent (CSV, HTM, PDF, TXT, XLS, XLSX, DAT, OUT, DOC, DOCX).
There are some forms that must comply with the funds guidelines for that
particular file. Refer to the Tools section of the site for more details on the
appropriate file formats.
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| How do I know where to send my payment? |
At the last step in the data transfer process a
confirmation page is displayed. This page should contain all the necessary
payment information. If this page does not provide the details you need, please
call the administrator on
1300 142 708 or click on the Contact Us link above to
obtain the necessary information.
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| Can I check that you’ve received my file? |
The File
Status section of the site lists all files that
have been submitted through the website over the
past 110 days. If your file has been successfully
sent to the fund, the details of the file will be
displayed here.
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| How do I retrieve a previously submitted
file? |
The File
Status section of the site lists all files that
have been submitted through the website over the
past 110 days. If your file has been successfully
sent to the fund, the details of the file will be
displayed here. Simply click on the file link and you can then download the
file to your computer.
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DATA ENTRY
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| What is Data Entry? |
The Data
Entry function is designed to allow users to
complete fund forms online. Files are prepared in accordance
with the funds
requirements prior to submission.
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| I want to complete a form but have to fill
in a form with general file information too. Why? |
As you enter your records we will create a file. This file
needs to be checked and validated to detect errors during data entry or
transmission of records. The general information you supply allows us to
identify the type of records, check that we have received all records, and to
contact you if we detect any errors.
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| I have finished entering data and checked
the records. What do I do now? |
After
you have entered your last record and have entered
the payment details (if appropriate), confirm that
the data entered is correct, and then click on the
submit button. This will transfer the file to the fund
administrator. After the file has been transferred a file received confirmation
message will be displayed.
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| How do I know where to send my payment? |
At the last step in the data transfer process a
confirmation page is displayed. This page should contain all the necessary
payment information. If this page does not provide the details you need, please
call the administrator on
1300 142 708 or click on the Contact Us link above to
obtain the necessary information.
|
| Can I check that you’ve received my file? |
The File
Status section of the site lists all files that
have been submitted through the website over the
past 110 days. If your file has been successfully
sent to the fund, the details of the file will be
displayed here.
|
| How do I retrieve a previously submitted
file? |
The File
Status section of the site lists all files that
have been submitted through the website over the
past 110 days. If your file has been successfully
sent to the fund, the details of the file will be
displayed here. Simply click on the file link and you can then download the
file to your computer.
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FILE DOWNLOAD
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| What is File Download? |
The File
Download function is designed to allow users to
download files prepared by the fund. Users will be advised when files are
made available to download through an email or similar communication.
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| How do I download a file? |
Click on the “File Download” link in the top navigation or
Employers Services Home page. This will transfer you to a page where all the
files that are available for you to download are listed. Click on the icon next
to the filename to download your file. Select a location on your computer where
you want to save the file.
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| Can I download a file more than once? |
Yes. Within 60 days you can download the files as
often as you want. After 60 days we will remove the file(s) from this area
to keep the display as “clean” as possible.
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| The file I want to download is no longer
listed. What do I do now? |
Send us an e-mail telling us which file you want to
download. We will then prepare the file for you and add it to the list of files
available for you to download.
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FILE STATUS
|
| What is File Status? |
The File
Status section of the site lists all files that
have been submitted through the website over the
past 110 days. If your file has been successfully
sent to the fund, the details of the file will be
displayed here. Simply click on the file link and you can then download the
file to your computer.
|
| What is displayed in File Status? |
Information about the file that was submitted including
the file type, the date it was submitted and other meaningful information in
addition to a link allowing you to retrieve a previously submitted file.
|
| How do I retrieve a previously submitted
file? |
The File
Status section of the site lists all files that
have been submitted through the website over the
past 110 days. If your file has been successfully
sent to the fund, the details of the file will be
displayed here. Simply click on the file link and you can then download the
file to your computer.
|
| Where is my file, it isn’t in the list? |
If your
file is not listed it could mean that the file was
submitted over 110 days earlier or that the fund did not receive the file. If
you have any concerns about files that you believe should be on the list but
are not, please call the Administrator on
1300 142 708 or click on the Contact Us link above and
advise the details and we will endeavour to assist.
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MEMBER ADMINISTRATION
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| What Browser Do I Need? |
To run the Employer Services Website, you will need one of the following browsers:
- Microsoft Internet Explorer 11
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Apple Safari
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| What if My Browser is out of date? |
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You can download the latest version of the above browsers from the website links below by following the instructions on their websites:
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